All 2013 "The Tribe" memberships are valid through December 31, 2013.
* Terms and conditions may apply. Please see below for additional information including "The Tribe" membership benefits.
In order to purchase a membership to The Tribe, you must complete The Tribe order form at indians.com/thetribe. You must provide complete and accurate information, including name, address, telephone number (e.g., home, work, mobile and fax), email address, valid payment card information and shipping address. The indians.com Privacy Policy explains how such information may be collected and used. The e-mail address used at purchase or activation will be your The Tribe member login. You must use or, for gifts, provide a unique email address and password for each membership purchased. The Cleveland Indians and/or MLB.com reserve the right to decline service to or terminate any account for suspicious activity or violation of the terms of this page or the indians.com Terms of Use. All sales are final unless cancelled in accordance with the refund policy set forth below. For additional questions regarding membership, please contact us. The terms of purchase of a The Tribe membership control in the event of a conflict between these terms and the MLB.com Terms of Use.
For your convenience, you have the option to have your The Tribe membership automatically renew at the previous year's regular full price. Your automatically renewed membership may come with premiums (e.g., personalized photo) of equal or greater value to the items provided as premiums in the previous year, though the exact type of premium(s) provided may change from year to year. The Tribe will contact members whose memberships are subject to automatic renewal via email by the spring of the following season to notify them of pending renewal. MLB.com will refund the paid purchase price of an automatically renewed 2013 The Tribe membership if a refund request is received by contacting thetribe@indians.mlb.com within 10 days of your 2013 renewal date, which will be included in the email, sent to the email address associated with your account, notifying you of the renewal of your membership. There will be no returns, refunds or exchanges after this date. Please note: Under no circumstances will The Tribe memberships be refunded once the tickets have been requested.
The Tribe may determine, in its discretion, to discontinue a membership tier offered for purchase with automatic renewal. If that occurs, such memberships will not automatically renew. The Tribe will contact those members by email prior to the start of the next regular season to notify them of available membership options for that year's baseball season.
AUTOMATICALLY RENEWING YOUR 2013 MEMBERSHIP
All The Tribe members who selected the automatic renewal option when originally purchasing their memberships and have not cancelled or purchased a new membership for 2013 will receive notification of the pending renewal in or around February 2013 and then automatically have their memberships renew approximately two weeks later. For information on refunds for automatically renewed 2013 memberships, please see above.
IF YOU PURCHASED A GIFT
Gift memberships cannot be automatically renewed from year to year.
If you purchase a 2013 membership and elect to have that membership automatically renew, and such membership tier is still available in 2014, then your membership will automatically renew approximately in February 2014, unless you contact us by Jan. 15, 2014, to opt to have the automatic renewal feature canceled. You will receive notification of the pending renewal in approximately February 2014 and then automatically have your membership renew approximately two weeks later. If you do not cancel before the date set forth in your notification email, then your membership will automatically renew in approximately February 2014, and will be subject to the refund policy set forth below.
We will contact your gift recipient via email to let him/her know that you have purchased a membership in The Tribe on his/her behalf. Please be aware that the recipient will need to register for an MLB.com account and activate the membership using the link in the gift notification email in order to receive The Tribe online benefits, so please be sure that the email address provided is correct.
If the intended recipient did not receive the email, then please contact us.
Consistent with the MLB.com Privacy Policy, children under 13 are not eligible to register for an MLB.com account.
YOU MUST ACTIVATE YOUR GIFT MEMBERSHIP TO RECEIVE THE BENEFITS OF YOUR MEMBERSHIP IN THE TRIBE. The email you receive when you are notified of your gift includes a special link and information on how to activate your membership online. You must click on that link and follow activation instructions.
NOTE: In order to receive the online benefits of your 2013 The Tribe gift membership, we recommend you activate your membership as soon as possible. You must activate by Sept. 1, 2013. If you do not activate by such date, your gift Welcome Package will be sent to the address provided by the original gift purchaser at the end of the regular season.
Received a "The Tribe" membership as a gift? Redeem it now »
Need your gift activation code? Retrieve it now »
Please note that addresses associated with certain internet service providers sometimes have difficulty receiving gift notification emails. The email may be in your spam folder. If you have not received the gift notification email, please contact us.
Your Welcome Package for The Tribe contains your personalized membership card, welcome letter, and personalized 4"x6" scoreboard picture.
Membership cards and welcome packages will begin to be shipped in April 2013. Please allow four to six weeks for delivery. Neither the Cleveland Indians nor MLB.com are responsible for lost or stolen shipments. Any 2013 membership cards returned by the U.S. Postal Service will be held at MLB.com, 75 Ninth Ave., New York, NY 10011 until the conclusion of the 2013 Major League Baseball regular season and may be claimed by the applicable The Tribe member by providing proof of identification to MLB.com. Cards will not be replaced. For inquiries regarding The Tribe membership cards, please contact us.
Bring your "The Tribe" membership card (or printed copy of 2013 membership confirmation e-mail) and a valid photo ID to the Progressive Field Team Shop during a designated tour time. This offer is available for you and one guest. You may also call 216.420.HITS in advance of the tour to speak to a Fan Club coordinator to verify your membership and arrange a tour time. Complimentary tours must be redeemed by October 1, 2013. [Progressive Field Tour Information]
Join other "The Tribe" members for exclusive group nights during the season. Group discount codes will be available exclusively to members of "The Tribe" on at least two occasions during the 2013 season, allowing group members to enjoy Indians games with fellow fans. Additional information including event dates and discount codes will be posted on The Tribe members-only section on indians.com no later than April 15, 2013.
Members of "The Tribe" will have access to special offers and content on the members-only section of the site. You must have a valid "The Tribe" username and password to log in. The e-mail address used at purchase or activation will be your "The Tribe" member login.
2013 MLB.com Gameday Audio for your computer allows you to listen to every game on your computer.
To access 2013 MLB.com Gameday Audio for your computer, log in to "The Tribe" members-only section on indians.com and click on the links for the Multimedia Center.
TEAM STORE DISCOUNTS
Simply present your "The Tribe" membership card (or printed copy of 2013 membership confirmation e-mail) and a valid photo ID at any Indians Team Shop from April 9, 2013, through October 3, 2013, to receive a 10% discount on your purchase.
INDIANS.COM ONLINE SHOP DISCOUNT AND SPECIAL OFFERS
Members can take ten percent (10%) off a single eligible order at the indians.com/Shop, the Official Online Shop of the Cleveland Indians. A one-time-use promotional code will be available to you through "The Tribe" members-only section on indians.com. The promotional code will be valid from March 15, 2013, through 11:59 p.m. ET on December 31, 2013. There is a limit of one use per customer/email address. Discount excludes baseball cards, video games, MLB.TV subscriptions and select items in Collectibles and Memorabilia. The discount does not apply to gift cards, gift wrapping, taxes, shipping or handling. The discount will appear on eligible items in cart once the code is entered. This offer cannot be combined with other offers and is valid online only. This promotional offer may be modified or terminated at any time without notice.
ADDITIONAL OFFERS FOR MEMBERS
From time to time, members of "The Tribe" will receive special online offers that will be communicated via e-mail and/or on "The Tribe" members-only section on indians.com. All offers will be available for a limited time and are subject to availability and any other terms and conditions included with the offer.
Members of "The Tribe" may elect to receive a 30-day trial of the MLB Insiders Club. You can continue your membership for only $2/month (billed annually). Upon payment of first year's dues you will be shipped a FREE Cleveland Indians Stadium Blanket, a FREE MLB Insiders Guide, a FREE MLB Records Booklet, plus then-current members will get a FREE Official MLB All-Star Game Program in July, all at no additional cost. If you do not wish to continue your MLB Insiders Club membership, simply return a dues notice marked "cancel" and owe nothing. Your membership will be automatically cancelled if payment has not been received 49 days after the third notice. Any issues of MLB Insiders Club Magazine and any benefits, gifts or privileges you've already received will be yours to keep. You agree to receive the MLB Insiders Club e-newsletters, and to continue to receive them even if you cancel your membership, though you can unsubscribe from receiving such newsletters at any time. Twenty dollars of each year's dues pays for one year of the MLB Insiders Club Magazine. Offer valid in the U.S. only.
From time to time, MLB Insiders Club may send you new books and videos on baseball for your consideration. You can purchase these at your Members-only price or return them to the Club (the Club pays return postage on any preview offer). If you're not interested in this special Member Benefit, please contact MLB Insiders Club at: memberservices@baseballinsidersclub.com.
If you are at all unhappy with your first issue of MLB Insiders Club Magazine or your Official Member Welcome Kit, just write CANCEL on your dues invoice, return it and pay nothing. You also have the right to a full refund upon request if you grow dissatisfied with the Club during your first year.
Please note: This trial offer is only available to members within the United States.
The Tribe e-newsletter allows members to access content and special offers available for The Tribe members. You must register for the e-newsletter with a valid email address and can opt out of the email at any time. Neither the Cleveland Indians nor MLB.com are responsible for invalid email addresses or emails that bounce or are filtered by e-mail providers. Offers distributed via The Tribe e-newsletter may also be available for viewing on "The Tribe" members-only section on indians.com.
In order to provide the highest customer satisfaction possible, MLB.com will refund the paid purchase price of a "The Tribe" membership if a refund request is received at thetribe@indians.mlb.com within ten (10) days of your purchase date. Any request for refund or cancellation after that time is subject to the cancellation rules set forth above.
If you have a problem with your "The Tribe" membership, please contact us by using one of the following methods:
