Access Guide for Guests With Disabilities

Welcome to PNC Park, home of the Pittsburgh Pirates. The Pirates strive to be the benchmark in service and guest experience. We have created this Accessibility Guide to assist in making your experience at PNC Park enjoyable. If you have any questions reviewing this page, please contact the Pirates at (412)-323-5000.

Thank you for your continued support! Let's Go Bucs!


Accessible Parking

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Parking for Guests with disabilities is available in parking lots surrounding PNC Park. This parking is available on a first-come first-served basis. Call ALCO Parking Corporation at (412) 323-4455 for more information.

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Accessible Seating/Companion Seating

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Accessible seating options are available throughout the ballpark. If an exchange is required for an accessible seating location, please visit any ticket window or visit the Main Guest Relations Office located at the bottom of Home Plate Rotunda. You may also call the Pirates Ticket Office at 412-323-5000 for more information and assistance.

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Assistive Listening Devices

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Assisted listening devices may be picked up at the Guest Relations office located at the bottom of the Home Plate Rotunda free of charge. Please present your valid credit card or Driver's License for deposit, which will be returned to you upon return of the equipment.

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Captioning

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PNC Park features an open captioned scoreboard to accommodate Deaf or Hard of Hearing Guests.

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Concessions

All concession stands are accessible and guests are encouraged to speak with the nearest Team Member for additional assistance.

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Dietary Restrictions

The Pittsburgh Pirates allow Guests with disabilities to bring in special dietary food and beverage into the ballpark.

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Drop-off/Pick Up Areas

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Drop-off zones with curb cuts are located near. PNC Park along Mazeroski Way and West General Robinson Street.

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Electrical Outlets

Seating locations with usage of electrical outlets are available throughout the ballpark. If the use of an outlet is desired for an accessible seating location, please visit any ticket window or visit the Main Guest Relations Office located at the bottom of Home Plate Rotunda.

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Elevators/Escalators

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Elevators are conveniently located throughout the ballpark. Guests, who need access to PNC Park via an elevator, including Guests in a wheelchair, may gain access with a valid ticket for any location through any one of these locations (i.e., if your ticket is for seating in the Upper Grandstands and you need wheelchair access you may enter via any of the entrances listed below including Suite entrances).

  • Right Field Gate (Section 101)
  • Right Suite Entrance (Section 113)
  • Press Entrance (Section 117)
  • Left Suite Entrance (Section 125)
  • Hall of Fame Club
  • Two sets of escalators are in the ballpark. The escalator at our Home Plate entrance will take Guests to the Main Concourse. The escalators near Stargell Gate will take Guests to the Main Concourse, Club Level and the Upper Concourse. Generally, we prohibit strollers and wheelchairs on our escalators and ask that Guests who have these items with them use the elevators or rotunda throughout PNC Park.

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Emergency Evacuation

In case of an emergency evacuation of PNC Park, guests with disabilities should monitor the main scoreboard and otherwise follow the direction of Pirates’ staff for the evacuation plan of PNC Park.

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Entry and Carry in Policy

Major League Baseball and the Pirates are committed to creating a safe, comfortable and enjoyable atmosphere for fans attending games at PNC Park.

Each Guest is permitted to bring one bag into the ballpark. MLB and the Pirates recognize that bags, purses, fanny packs and backpacks 16" X 16" X 8" or smaller are permitted.

A ticket holder consents to allowing the Pirates to inspect ticket holder's and any accompanying minor's person and any bags, clothing, or other articles for security purposes, whether by walk-through metal detection, bag checks, pat-down search, or otherwise, upon entry and within the ballpark. A ticket holder acknowledges and agrees that ticket holder and any accompanying minor may be denied entry to or ejected from the game or event if they are in possession of any item or object that the Pirates consider potentially dangerous, hazardous, inappropriate, or injurious to other patrons, and any prohibited items may be confiscated. A ticket holder and any accompanying minor waive any claims that they might have against the Pirates or any Released Parties, as defined in the ASSUMPTION OF RISK - WAIVER section above. A ticket holder acknowledges that the Pirates and the Released Parties have no liability for ticket holder's or any accompanying minor's person or property. All bags are subject to search upon entry and within the ballpark. Soft-sided coolers and soft-sided briefcases are permitted. Hard-sided coolers and briefcases, ice packs and cooler inserts are NOT permitted. For the convenience of those Guests not carrying purses, fanny packs or bags into the ballpark, express lanes are offered at each gate.

Guests are permitted to bring bottled water and food that may fit into a 16" X 16" X 8" soft-sided bag. Water bottles should not exceed 24 ounces in size, and must be clear, plastic, sealed and disposable. Children's juice boxes and items necessary for medical purposes are permitted. Alcoholic beverages, carbonated beverages, sports drinks, cans, glass bottles and thermoses are not allowed.

Outside food and beverage is not permitted entry into the Lexus Club, Suite Level or the Rivertowne Brewing Hall of Fame Club areas.

For the comfort and security of all Guests, hazardous or disruptive items cannot be brought into PNC Park. Samples of these items that are not permitted include Bluetooth speaker, inflatable balls, hoverboards, balloons, motorcycle helmets, frisbee discs, drones, laser pointers, fireworks and footballs. Weapons and other dangerous or hazardous items are not permitted in PNC Park. The Pirates reserve the right to inspect and remove any packages and/or containers.

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Fan Texting

If a Guest experiences difficulties with other Guest(s) in the ballpark or is in need of assistance from ballpark operations personnel for any other issue (medical, security, etc.), they are encouraged to use their mobile phone to anonymously text the word SECURITY and their seat location to 61592. The request will be received by PNC Park security, and the appropriate personnel will be dispatched to the appropriate location to respond to the request, as needed. Standard text messaging rates may apply.

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First Aid

First Aid is located on the Main Concourse section 115 and Upper Concourse 315. Both First Aid locations are equipped with a Family Restroom.

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Guest Services

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The PNC Park event staff is ready to help with any questions you may have about access to and within PNC Park. While attending events at the ballpark, please contact a member of our Guest Relations staff for assistance or information. When away from the ballpark, please phone 1-800-BUY-BUCS for disability access information.

  • Guest Relations Office: at the bottom of Home Plate Rotunda
  • Upper Kiosk: near Section 317 at the Home Plate Rotunda
  • Information Kiosks: near Legacy Square Gate and Right Field Gate
  • Main Concourse Kiosk: near Section 117

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Private Luxury Suites and Party Suites

We have accessible seating in our Luxury and Party Suites. We do offer a private bathroom in our Luxury Suites. We do provide space for wheelchairs/scooters.

  • Every Luxury Suite includes a private restroom.
  • A family restroom is located on the Suite Level located outside of Suite 14.
  • Luxury and Party Suites have the ability to accommodate a guest's ADA-related seating needs.

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Public Transportation

Information can be found at the Public Transportation page.

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Quiet Room

Guests who are in need of a quiet room can visit our Guest Relations office located at the bottom of the Home Plate Rotunda and use a private room.

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Restrooms/Family Restrooms

Restrooms:

  • Slice
  • Hall of Fame Club

Restroom Sections:

  • 108/110
  • 115
  • 117/119
  • 127/129
  • 130
  • 142/143
  • 147
  • 301
  • 305/308
  • 311/312
  • 315/318
  • 321/322
  • 327/329
  • 333
  • Club World Series Suites
  • Club Area
  • 205 AYCE Area

Family Restrooms:

  • 109
  • 110
  • 115
  • 119
  • 132
  • 133
  • 147
  • 305
  • 315
  • 331
  • Club Locations

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Service Animals

The Pirates allow Guests with disabilities to be accompanied to an event at PNC Park by a service animal. The Pirates reserve the right to inquire as to whether an animal brought into PNC Park is a service animal by asking a Guest to produce documentation.

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Stadium Seating Chart

For more detailed information, visit the PNC Park Seating Map.

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Telephone/TTY

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Courtesy phones are located in our Guest Relations office located at the bottom of the Home Plate Rotunda.

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Ticket Information

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Accessible seating options are located throughout the ballpark. If an exchange is required for an accessible seating location, please visit any ticket window or visit the Main Guest Relations Office located at the bottom of Home Plate Rotunda.

All of the ticket windows at PNC Park are accessible. You may also call the Pirates Ticket Office at 412-323-5000 for more information and assistance.

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Water Fountains

All of the water fountains at PNC Park are accessible.

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Comments/Suggestions/Questions

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The Pittsburgh Pirates take pride in continually improving stadium accessibility. It is our goal to make sure everyone is able to enjoy Pirates baseball in a safe and comfortable environment. Please feel free to email Talkback@pirates.com or call (412)323-5000 Option #5 with any comments or suggestions on how we can improve your experience.

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