A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z ADDRESS/TELEPHONE FOR EXECUTIVE OFFICE
Pittsburgh Pirates Baseball Club
PNC Park at North Shore
115 Federal Street or P.O. Box 7000
Pittsburgh, PA 15212
Phone Numbers: (412) 321-BUCS or 1-800-BUY-BUCS ADVANCED TICKET SALES (Based on availability)
Tickets for future Pirates home games can be purchased in many ways: Online:
In person:
By mail:
By phone:
ALCOHOLIC BEVERAGE POLICIES
Guests who appear to be under age 30 are required to show valid photo ID indicating legal proof of age when purchasing alcohol inside the ballpark. Alcoholic beverage sales are limited to two (2) alcoholic beverages per person, per ID. Alcohol will be discontinued at the end of the 7th inning for the entire building, vendor and concession stands. The Pirates and game day security staff reserve the right to remove any Guest who is being unruly or disruptive due to his or her intoxication, as well as deny any individual who appears intoxicated entry into PNC Park. The Pirates and concessions vendors also reserve the right to deny beverage service to any Guest that appears intoxicated. ALL-STAR BALLOTING
We encourage all our Guests to participate in the balloting process for Major League Baseball's annual All-Star Game. Beginning in May and through the end of June, be sure to vote for your favorite players at ballot boxes located throughout the ballpark. You can also cast your vote up to 25 times on pirates.com. The 2008 MLB All-Star Game will be held at New York City's Yankee Stadium on Tuesday, July 15, 2008. ALL YOU CAN EAT SEATS
New for the 2008 season during all Sunday through Thursday games (excluding Opening Day) is the All You Can Eat Seats. The All You Can Eat seating sections will be in the outfield reserved seats starting with section 147 and moving to section 146 based on demand. Menu items include: hot dogs, hamburgers, nachos, salads, popcorn, peanuts, ice cream and soda. In addition, the North Shore Refreshments concession stand on the Riverwalk will be exclusively dedicated to All You Can Eat seat holders to ensure a "speed line" approach. A maximum of four of each item per trip to the dedicated concession stand will apply. Water and adult beverages will be available for purchase at nearby concession stands. Wristbands will be distributed to ticket buyers on game days at a kiosk located on the Riverwalk near the All You Can Eat concessions area. For more information or to purchase All You Can Eat tickets, fans can call 1-800-BUY-BUCS or click here ALUMNI
The Pittsburgh Pirates Alumni Association, Inc. is a tax-exempt, non-profit corporation headquartered at PNC Park. Its regular membership consists of all living former Pirates players, managers, coaches and other former major leaguers, while the professional membership category includes minor league players, managers, coaches, broadcasters and front office personnel. The Pirates Alumni Association was founded to 1) promote and support the game of baseball on behalf of the Pittsburgh Pirates on an amateur and professional level through personal appearances, speaking engagements, clinics and fundraising activities, 2) raise and disburse funds for selected local charities and be involved in community driven activities which support our charitable causes, 3) provide an active association dedicated to helping its membership and their families through support, direction and counseling with the Pirates Alumni "Special Assistance Program" and 4) communicate to its membership through a semi-annual newsletter and regularly scheduled chapter meetings. For more information regarding the Pirates Alumni Association, please call (412) 325-4747. ANIMALS
PNC Park welcomes Seeing Eye dogs or other animal assistants utilized by the disabled or visually impaired. We are unable to accommodate any other animals on a regular basis. For those Guests interested in attending specially designated Pirates games with your dog, please call 1-800-BUY-BUCS for more information on our "Pup Nights" program. ANTHEM SINGERS
Those interested in singing the National Anthem prior to a Pirates home game should send a cassette tape or CD to National Anthems, Pittsburgh Pirates, P.O. Box 7000, Pittsburgh, PA 15212 or contact the Special Events Department at (412) 325-4651 for further information. ARAMARK
ARAMARK Sports and Entertainment manages food and beverage services, retail stores and merchandise sales at PNC Park. Fans will enjoy 31 permanent and 24 portable concession stands, six permanent and eight portable novelty shops, and five team store locations at PNC Park. There's even a public food stand just for kids! ARAMARK at PNC Park may be reached by calling (412) 325-4450. ARAMARK DOLLARS
ARAMARK and the Pirates are pleased to offer ARAMARK Dollars to PNC Park Guests. These cash equivalent certificates are available in $5 increments and may be used at all ARAMARK permanent and portable concession stands, Pirate Gear locations and at the Pirate Outfitters Team Store. ARAMARK Dollars may be purchased by calling (412) 325-4450 or at the Pirate Outfitters Team Store. ASSISTED LISTENING DEVICES
Assisted listening devices may be picked up at the Guest Relations office on the Main Concourse free of charge. Please present your valid credit card or Driver's License for deposit, which will be returned to you upon return of the equipment. ATM MACHINES
For your convenience, PNC Bank ATM machines are located throughout PNC Park: AUTOGRAPHS
Pirates players sign autographs before each game when time and Major League Baseball regulations permit. However, we cannot guarantee autograph opportunities will be available and may have to suspend these opportunities for fan/player safety reasons. Throughout the year, Pirates players sign hundreds of autographs that are donated to local charities. Due to these numerous requests we are not able to provide autographs on an individual basis. Special autograph sessions are scheduled throughout the year. For information on these autograph sessions, please visit the community section of pirates.com. AUTOMATED EXTERIOR DEFIBRILLATORS (AED)
All AED devices are located outside the Press Elevator and Right Field Suite Elevator, on the Main Concourse, Suite Level, Club Level and the Upper Concourse. Below is a detailed list of the AED locations: AUTOMOBILE ASSISTANCE
Beginning in the seventh inning and continuing post-game, AAA East Central will offer complimentary service to Guests needing automotive assistance. The "Buc Truck" is located at the west side of the ballpark to help fans with automotive difficulties. To reach the Buc Truck, please see a Guest Relations representative or stop by the nearest Guest Relations location. Guests may also contact AAA directly by phoning (412) 362-1900. BABY CHANGING AREAS
Baby changing tables are available in all public restrooms at PNC Park, including Family Restrooms. For the convenience of our Guests, Family Restrooms are located on each level of PNC Park: BANNERS/SIGNS
The Pirates welcome signs and banners. To ensure that these articles do not pose a safety risk or detract from the enjoyment of other guests, the Pirates request you adhere to the following guidelines: Please do not place banners/signs in the eyesight of the batter and/or hanging over the outfield fences. Banners should in no way infringe on the sightlines of other PNC Park Guests. The banners/signs must be 4' x 8' or smaller in size. Banners/signs may not be placed anywhere inside the playing field, be commercial, political, derogatory or obscene as determined by the Pirates. The Pirates reserve the right to remove any banner/sign that violates these guidelines. BATTING PRACTICE
Batting practice generally begins two hours before most home games. Both teams take infield practice 40 minutes before game time. Times are approximate and subject to change without prior notification and at the discretion of either team. BIKE PARKING/RACKS
Bike racks are located outside the ballpark on Federal Street near the Roberto Clemente Bridge entrance to the park and at the southwest entrance near the Allegheny River. Bikes are not permitted inside the ballpark. BIRTHDAY BASH
Celebrate your birthday at PNC Park during a game with our birthday package. The birthday package includes a visit from a Pirates Mascot, game tickets, a Pirates cap, and a birthday greeting on the LED board. Ask about our loaded ticket for your food options. Call the Birthday Hotline at (412) 325-4778 for reservations. BIRTHDAY GREETINGS
See Scoreboard Messages. BOATING
Mooring points are located along the Roberto Clemente Park river wall. Access is on a first-come, first-served basis. Boat mooring is restricted at the Roberto Clemente Park river wall during designated Fireworks Nights. BUCAROOS KIDS CLUB
The Bucaroos Kids Club offers member-only benefits for kids up to 12 years of age. You'll get a special welcome packet that includes a t-shirt, Very Important Kid membership card, a Let's Go Bucs wristband, vouchers for free Pirates tickets, invitations to autograph sessions & exclusive events and a whole lot more. For membership information or to join, call (412) 325-4408 or visit pirates.com/bucaroos. BUS SERVICE
For information on routes and bus schedules, please call the Port Authority Transit (PAT) at (412) 442-2000 or stop by any Guest Relations location for printed PAT schedules. CAMERAS AND VIDEO RECORDERS
Guests are welcome to bring cameras and video recorders (not in hard-sided cases) into the ballpark for personal use only. Commercial use of photos without the expressed consent of the Pirates is prohibited. Fans are requested to avoid standing in the aisles while using this equipment. Guests should not obstruct the views of others while taking pictures and refrain from using tri-pods and monopods. The Pirates reserve the right to remove any Guests that do not cooperate with this policy. CHECK CASHING
For your convenience, PNC Bank ATM machines are located throughout the ballpark. We regret we are unable to cash personal checks at PNC Park. CHILD ADMITTANCE
PNC Park offers complimentary admission to children under 32" in height. However, we do request that these children sit in their parent or guardian's lap and not occupy an additional seat. Promotional giveaway items are only available for ticketed guests. Children's tickets (those over 32" in height) are priced the same as adult tickets. CONCESSIONS
ARAMARK manages concessions at PNC Park. The following is a list of concession areas within PNC Park: The following is a list of souvenir and gift locations: All concession stands are accessible to Guests with disabilities. Should any Guest need additional assistance, please ask any ARAMARK or PNC Park representative. CREDIT CARD POLICY
The Pirates accept American Express, MasterCard, Visa and Discover credit cards. These credit cards will also be accepted at all ARAMARK permanent concession stands and Pirate Gear locations. DESIGNATED DRIVER PROGRAM
The Designated Driver booth is sponsored by ARAMARK. Registrants for the "Responsibility Has It's Rewards" Program must be 21 years of age and have a valid Driver's License. In return for promising responsibility for the safe and sober transportation of their group from the ballpark, a registrant will receive one (1) coupon redeemable for a non-alcoholic beverage during the game at Northshore Refreshment Company locations only. Registrants also receive a Designated Driver paper wristband. The Designated Driver booth is located on the first base side of the Main Concourse across from Section 101. DISABLED ACCESS
The Pirates are committed to providing every Guest with a comfortable and enjoyable experience at the ballpark, including those Guests with disabilities. To accommodate our disabled Guests, PNC Park offers the following: The PNC Park event staff is ready to help with any questions you may have about access to and within PNC Park. While attending events at the ballpark, please contact a member of our Guest Relations staff for assistance or information. When away from the ballpark, please phone (412) 321-BUCS for disabled access information. DONATIONS
Charities and other non-profit groups requesting donations or auction items (including autographed baseballs and memorabilia) from the Pirates should submit a written request on their organizational letterhead to: Pittsburgh Pirates, Attn: Donation Requests, P.O. Box 7000, Pittsburgh, PA 15212. Please allow at least four (4) weeks for requests to be processed. DRINKING FOUNTAINS
Drinking fountains are available throughout PNC Park at the following locations: *denotes location near restroom areas DRIVING DIRECTIONS TO/FROM PNC PARK
From the NORTH - Please use NORTH SHORE PARKING for easiest access and exiting. Via I-279 South (suggested route for guests from Beaver and Butler Counties) Via Rt. 28 South (to North Shore Parking) Via Rt. 65 South From the SOUTH and WEST - Please use DOWNTOWN PARKING for easiest access and exiting. Via I-279 and Rt. 19 North through the Ft. Pitt Tunnels/Bridge Via Rt. 51 North to Liberty Tunnels/Bridge to 6th Avenue *The First Side garage connects to/from First Avenue "T" Station. You can ride for free to the Wood St. Station and enjoy the walk across the Clemente Bridge to the ballpark. From the EAST Via I-376 West to DOWNTOWN PARKING Via Rt. 28 South to NORTH SHORE PARKING ** The First Side garage connects to/from First Avenue "T" Station. You can ride for free to the Wood St. Station and enjoy the walk across the Clemente Bridge to the ballpark. AFTER THE GAME, avoid Downtown traffic and take Second Ave. Eastbound to enter I-376 at Bates St. For more information, contact our PNC Park Partners: ELEVATORS
For the convenience of our Guests requiring special assistance, elevators are located throughout PNC Park. Please refer to the directional signage nearest you for specific locations. ESCALATORS
Escalators are located at the third base/left field stands near Pop's Plaza and provide mechanized access to the Grandstand Level of PNC Park. Escalators are also located behind Home Plate to provide access from the street level to the Main Concourse. Please refer to directional signage for specific escalator locations. FAMILY FUN ZONE presented by Giant Eagle
Located on Federal Street from 11 a.m. to game time (1:35 p.m.) before each Sunday home game. Family Fun Zone is free to all fans and offers a variety of kids-oriented games, activities and entertainment, for Pirates fans ages 12 and under. FAMILY RESTROOMS
For the convenience of our Guests, Family Restrooms are located on each level of PNC Park: FAN INTERFERENCE
In the interest of player and Guest safety, PNC Park maintains a zero tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with the policy could result in immediate removal from PNC Park and criminal sanctions. FAN MAIL
Mail for Pirates personnel (manager, coaching staff, players and broadcasters) can be sent to: Pittsburgh Pirates, (person's name), P.O. Box 7000, Pittsburgh, PA 15212. Please include a stamped, self-addressed envelope if a reply is requested. Former Pirates players may also receive mail at Pirates Alumni Association, (player's name), P.O. Box 7000, Pittsburgh, PA 15212. FANTASY CAMP
Ever dreamed of being a major leaguer? You can make that dream come true by joining the Pirates Fantasy Camp held at their winter home in Bradenton, Florida for one week every January. You'll have your own Pirates major league uniform and batting practice jersey, baseball cards, locker, and much more as you practice with and are coached by former Pirates greats. You'll play regular games against other campers and face the Pirates greats in a special final game at the end of the camp. NRG Energy presents the Fantasy Camp program. For more information call 412-325-4744. FIELD DIMENSIONS
FIRST AID PROCEDURES
The PNC Park First Aid Stations are located on the Main Concourse and Grandstand Level. For the protection of our Guests, trained medical persons are on duty for all games. The First Aid Stations at PNC Park are equipped with advanced life support, cardiac monitor, oxygen equipment and I.V. drug administration. Should you have a medical emergency or need medical assistance, please refer to the nearest directional signage for First Aid Station locations, call for assistance on a Guest Relations Courtesy Telephone or ask any member of the PNC Park event staff. FOUL BALLS
Guests are welcome to keep any foul ball hit into the stands. At no time should a foul or home run ball be thrown back on the field. Violators will be subject to ejection. Any Guest interfering with a ball in play will also be subject to ejection. Unfortunately, the Pirates are not able to accommodate requests for player autographs of foul balls. GATES OPEN
Gates open one and one half hours (1 1/2) prior to game time on weekdays (Monday through Friday) and two hours prior to weekend game times (Saturday and Sunday) and Opening Day. The Riverwalk will open two (2) hours before weekday (Monday-Friday) games and two and one half hours (2 1/2) prior to weekend (Saturday-Sunday) games. GOOD SPORT PROGRAM
The Pittsburgh Pirates have teamed up with Anheuser-Busch Corporation to promote responsible Guest behavior and alcohol management at PNC Park. The Good Sport program is a comprehensive action plan that extends PNC Park's current designated driver program and incorporates effective alcohol management and intervention techniques (TEAM/TIPS) training of event staff while promoting respect for fellow Guests. The Good Sport program offers a giveaway for all 81 Pirates home games to promote positive Guest behavior. Guests may register at the Designated Driver booth near Section 101 on the Main Concourse. For more information on the Good Sport program, please visit any Guest Relations room, information kiosk. GROUND RULES
Dugout Areas Backstop Area Outfield Area Right Field GROUP OUTINGS
Group tickets may be purchased for groups of 20 or more. Discounts apply for selected dates. Please call (412) 321-BUCS or 1-800-BUY-BUCS for more details. Also see Pirates Cove. GUEST CONDUCT
Major League Baseball and the Pittsburgh Pirates are committed to creating a safe, comfortable and enjoyable ballpark where: The Pirates reserve the right to eject any Guest who violates any of the above Guest Conduct rules. GUEST RELATIONS
Guests may seek assistance from any PNC Park employee. Additionally, Guest Relations staff locations are located throughout the building and are open to serve you at least one and one-half hours (1 1/2) prior to each game and 30 minutes after each game. Guest Relations locations are as follows: HALL OF FAME CLUB
The new Hall of Fame Club will offer a casual dining and sports bar atmosphere with wait service and will be open to all ticket holders before, during and after games. The space occupies approximately 8,000 square feet and features an open floor plan with table seating for more than 215 fans, a full-service bar and a lounge chair seating area. Twenty flat screen HD televisions, including two 70-inch flat screens, will ensure fans don't miss any of the game action. The Hall of Fame Club will also feature a 1,000 square foot outdoor patio overlooking left-center field, the Riverwalk and the Allegheny River, complete with a full bar, table seating for more than 100 fans and a canopy covering to shade the area from the sun. All fans in the ballpark will be able to access the Hall of Fame Club from the stairs located just inside the Center Field Gate, through the entrance on Federal Street near the Willie Stargell gate, across the pedestrian bridge adjacent to the second floor of the Pirates Outfitters store and through the left field bleachers. HIGHMARK LEGACY SQUARE
Highmark Legacy Square is a permanent interactive exhibit to honor and preserve the history of the Negro Leagues and the great players from the Homestead Grays and Pittsburgh Crawfords. The interactive exhibit is located inside the Left Field Gate Entrance at PNC Park shares the inspiring story of the remarkable people that helped revolutionize the sports and business world in their own way. The exhibit features life-size bronze statues of former Negro Leagues greats, each accompanied by an interactive kiosk allowing fans to view a personal video and learn about the player's background, Hall of Fame honors and playing statistics. The highlight of the exhibit is the Highmark Legacy Square Theatre, an indoor 25 seat movie theatre that presents the legacy of the Negro Leagues on many interactive levels. For more information about Highmark Legacy Square, please call (412) 325-4731. To schedule a Highmark Legacy Square Tour, please contact (412) 325-4700 or e-mail at pncparktours@pirates.com. HOME RUN SIGNATURES PROGRAM
When a Pirate hits a home run at PNC Park, Guest Relations staff members will approach the Guest who caught the ball. Guests have the option to return the ball to the staff member in exchange for an autographed baseball signed by the Pirate that hit the home run. Signed baseballs will be mailed to the Guest. KIDS IDENTIFICATION BRACELETS
Young children attending Pirates games may obtain a free ID bracelet personalized with their name and seat location, enabling event staff to return lost children to their seats. Wristbands are available for all home games at any Guest Relations location. Please report concerns about a lost child to the nearest Guest Relations location or contact any PNC Park employee for assistance. KIDS PLAY LAND
Future Bucs may take a break from the action at Kids Play Land located at the Right Field Gate. Kids Play Land features a miniature PNC Park configuration as well as a multi-purpose play set. Children ages five through ten are permitted and must be accompanied by an adult. For the safety of all our young Guests, Pirates event staff may close the area during inclement weather. KIDS RUN THE BASES
Following select Sunday games, the Pirates invite all Kids age 12 & under to participate in Kids Run the Bases - right on the field! Families wishing to participate should exit PNC Park at the Right Field Gate. The line begins forming in the 8th inning at the Mazeroski Way cul-de-sac; Canonball Crew members will be on hand to direct guests. Please note that as is the policy for all ticket holders, there is no re-entry once a guest has exited PNC Park. Also, in the interest of safety, the Pirates reserve the right to cancel Kids Run The Bases in the event of inclement weather. LADY BUCS CLUB
It's easy to join: Only $20 ($15 for Full Season Ticket holders, 40 game partial plan holders and 20 game partial plan holders) for the ENTIRE year* plus a valid gameday ticket gets you access to the eight exclusive Lady Bucs Club Parties, including one Special Ladies Matinee. Membership includes the exclusive gift of the night plus pre-game food, drinks, entertainment, prizes and more! For more information on the Lady Bucs Club contact 412-325-4408 or visit pirates.com/ladybucs. LEVY RESTAURANTS
Levy Restaurants is the exclusive caterer at PNC Park for the luxury suites, PBC (Pittsburgh Baseball Club) and Lexus Club, providing the finest in quality food service. Here are some of the choices Guests have for concessions in the exclusive Pittsburgh Baseball Club: Play where the Pirates play. Host your private event at PNC Park. For more information, call our event planner at (412) 325-4746. Also see Non-Game Day Events at PNC Park. LOST AND FOUND
Found articles may be turned in at any Guest Relations location. PNC Park staff will record pertinent information and lost articles will be cataloged and maintained for 30 days. Guests needing assistance in retrieving lost items during non-game hours may call (412) 325-4911. LOST CHILDREN/MISSING PERSONS
Guests should report any missing persons at any Guest Relations location (See Guest Relations for locations). Guest Relations staff will work closely with the PNC Park game day security staff to locate the missing individual(s). See Kids Identification Bracelets. MASCOT APPEARANCES
The Pirate Parrot, Captain Jolly Roger and the Pierogies are available to non-profit and charitable organizations for a complimentary one (1) hour appearance (schedule permitting). If additional time is needed, there is a fee of $200 per hour for the Parrot and $125 per hour for the Captain Jolly Roger or one (1) Pierogy. At this same hourly rate, they are available for private events, such as parties, corporate functions and stage shows (complimentary hour not included). They are also available to boroughs or the local Chambers of Commerce for a fee of $100 per hour for the Parrot and $50 per hour for the Captain Jolly Roger or one (1) Pierogy (complimentary hour not included). All hosting organizations are responsible for travel-related expenses if applicable. A minimum of 100 guests must be in attendance for an event to be eligible for a complimentary appearance. To request an appearance, please submit a letter on your organization's letterhead to: Mascot Appearances, Pittsburgh Pirates, PO Box 7000, Pittsburgh, PA 15212. Please include a brief description of the group or charity, along with the date, time, location and chosen mascot for the requested appearance. NON-GAME DAY EVENTS
PNC Park is available on non-game days and during the off-season for various events. We can accommodate groups from 20 to 2,000 guests for corporate events, seminars, weddings, cocktail receptions, holiday parties, charity galas, bar/bat mitzvahs and much more. For more information on having your event at PNC Park, please call (412) 325-4746. ON-FIELD CEREMONY
On-field ceremonies occur prior to each Pirates home game to salute corporate partners, civic and community activities and provide entertainment for PNC Park Guests. These ceremonies include throwing out the first pitch, the singing of the National Anthem, color guards and group recognitions. If you or your group would like to participate in an on-field ceremony or have questions, please phone the Pirates Special Events Department at (412) 325-4730. Ticket sales minimums may apply. OUTSIDE FOOD AND BEVERAGE/GATE POLICY
Major League Baseball and the Pittsburgh Pirates are committed to creating a safe, comfortable and enjoyable atmosphere for fans attending games at PNC Park. Each Guest is permitted to bring one bag into the ballpark. MLB and the Pirates recognize that bags, purses, fanny packs and backpacks 16" X 16" X 8" or smaller are permitted. All bags are subject to search upon entry and within the ballpark. Soft-sided coolers and soft-sided briefcases are permitted. Hard-sided coolers and briefcases, ice packs and cooler inserts are NOT permitted. For the convenience of those Guests not carrying purses, fanny packs and bags into the ballpark, express lanes are offered at each gate. Guests are permitted to bring bottled water and food that may fit into a 16" X 16" X 8" soft-sided bag. Water bottles should not exceed 24 ounces in size, and must be clear, plastic, sealed and disposable. Children's juice boxes and items necessary for medical purposes are permitted. Alcoholic beverages, carbonated beverages, sports drinks, cans, glass bottles and thermoses are not allowed. For the comfort and security of all Guests, hazardous or disruptive items cannot be brought into PNC Park. Samples of these items that are not permitted include boom boxes, inflatable balls, balloons, motorcycle helmets, Frisbee discs, laser pointers, fireworks, footballs and weapons of any kind. The Pirates reserve the right to inspect and remove any packages and/or containers. PARKING
There are many parking options for fans attending Pirates games at PNC Park. If you are coming from the East, South or West, and do not have a Pre-Sold parking space, Downtown parking is recommended for easiest access and exiting. PNC Park is a delightful five-minute walk from downtown across the Clemente Bridge. If you are coming from the North, North Shore parking provides the easiest access and exiting. See also Driving Directions. PICNIC PARK
A newly tented area located near center field along the Allegheny River, the Pirates Picnic Park offers a spectacular view of downtown Pittsburgh and the Roberto Clemente Bridge. Celebrate with a client outing, company picnic or alumni reunion at PNC Park. ARAMARK will supply the food, as you host a pregame picnic prior to any regular season Pirates home game for your group of up to 375 persons; then cheer the Pirates to victory in your own group seating area. Contact the Pirates at (412) 325-4961 for menu selections and pricing. PIRATES CHARITIES
Pirates Charities is the philanthropic arm of the Pittsburgh Pirates organization now in its second full year of operation. To date, Pirates Charities has completed the Pirates Community Baseball Center for use by the Boys & Girls Clubs of Western Pennsylvania and Pittsburgh RBI (Reviving Baseball in Inner Cities). In 2007, Pirates Charities also made financial contributions to the Make-A-Wish Foundation of Western PA and Southern WVA, the West Penn Hospital Burn Center Summer Camp for Burned Children, the Foundation for Dreams (in Bradenton, FL), Wilkinsburg Little League, MDA, the Challenged Athletes Foundation and the Joe Morgan Youth Foundation. For more information on Pirates Charities, please visit www.pirates.com/community. Pirates Charities is committed to strengthening the community by supporting organizations and programs aimed at improving the lives of children and adults in the greater Pittsburgh region. Pirates Charities places a special emphasis on supporting youth programs focused on health, fitness, and education by developing partnerships with those who share in our mission. Pirates Community Baseball Center - The Pirates Community Baseball Center is a Pirates Charities project. The Center is located at the Shadyside Boys & Girls Club facility and is now home to Pittsburgh RBI (Reviving Baseball in Inner Cities). Previously a dilapidated indoor swimming pool, the Pirates Community Baseball Center now features enclosed batting cages, automatic pitching machines, multi-media training rooms and baseball and softball equipment. The Baseball Tomorrow Fund and the Roberto Clemente Foundation partnered with Pirates Charities on this project. Pittsburgh RBI - Pittsburgh RBI (Reviving Baseball in Inner Cities) began in Pittsburgh in 1994. Pittsburgh RBI is an MLB-sponsored youth outreach program that includes 126,000 participants in over 200 cities around the world. The program's goal is to help boys and girls from ages 13 to 18 by teaching the value of teamwork, developing self-esteem, encouraging academic participation and achievement, increasing participation and interest in baseball and promoting greater inclusion of minorities in mainstream baseball. Over 600 youth participate in Pittsburgh RBI annually. PIRATES COVE
Located down the right field line, this unique group area offers seating within the first ten rows of the PNC Park Grandstand Level. Group packages are available with or without food. For more information, please phone the Pirates at (412) 325-4961 or 1-800-BUY-BUCS. PLAYER APPEARANCES
Non-profit groups seeking Pirates players for public appearances should submit a written request on organizational letterhead to: Pittsburgh Pirates, Community Relations Department, P.O. Box 7000, Pittsburgh, PA 15212. Appearances are limited during the season because of the demanding schedule of games. POSTPONED GAMES
The right to postpone the playing of a game shall be vested in the home club. Once a game has started the Umpire-in-Chief shall have sole right to determine whether the game shall be terminated because of inclement weather or unfit playing conditions. Under the provisions of the Official Playing Rules, the Umpire-in-Chief shall have the sole and unquestioned authority to determine whether and when play shall be halted during a game; whether and when play shall be resumed; and whether and when a game shall be terminated because of bad weather or unfit playing conditions. The Official Playing Rules provide that when a game is temporarily suspended for rain, umpires must wait 30 minutes before calling the game. However, umpires have been instructed to wait at least one (1) hour and 15 minutes before calling the game. Should there be a second suspension, umpires shall wait at least 45 minutes before calling a game. For third and any subsequent rain delays umpires are to wait at least 30 minutes (as stated in the Major League Baseball Rule Book). PREMIUM SEATING/CLUBS
Premium seating is located in three areas of PNC Park. Luxury Suites and The Lexus Club seats are available for individual purchase. The Suites are located on the Suite Level, directly above the first level of the ballpark running from Left to Right Field. Suite Level ticket holders have exclusive access to the PBC (Pittsburgh Baseball Club). The Lexus Club seats are located directly behind Home Plate (Sections 14-19) and include exclusive access to The Lexus Club, as well as the PBC lounges. The PBC (Pittsburgh Baseball Club) is located on the Club Level of the ballpark (Sections 207-228). PBC ticket holders have exclusive access to the three PBC clubs - Club 3000, Keystone Corner and Gunners. For more information on premium seating, please phone the Pirates at (412) 321-BUCS or 1-800-BUY-BUCS. PROMOTIONAL ITEMS
Each fan eligible to receive a promotional item, based on age guidelines, must have a game day ticket and pass through the turnstile to receive the item. Organizations requesting promotional items for fundraising events and donation purposes should make their requests in writing on their organizational letterhead and send it to Pittsburgh Pirates, Community Relations Department, P.O. Box 7000, Pittsburgh, PA 15212. PUBLICATIONS RADIO BROADCASTS
All Pirates regular season games are broadcast on the Pirates flagship station, FM NEWSTALK 104.7 (WPGB), as well as affiliate stations composing the Pirates Radio Network. REPLAY POLICY
The Pirates are proud to show replays of exciting plays on the Main Scoreboard. However, due to Major League Baseball rules the following may not be shown: pitched balls not put into play (called balls and strikes), force plays at second base, "bean" balls and fights/arguments. Close plays may be shown once and only at regular speed. SAFETY REGULATIONS
For the comfort and security of all our Guests, we do not allow fans to enter PNC Park with hazardous or disruptive items. Samples of these items that are not permitted in the ballpark include boom boxes, inflatable balls, balloons, motorcycle helmets, Frisbees, laser pointers, fireworks, footballs and weapons of any kind. The Pirates reserve the right to inspect and remove any packages and/or containers. Also see Umbrella Policy. SCHEDULES
Pocket schedules for the season are available at all Guest Relations locations throughout PNC Park and at all Pirates ticket outlets. Guests can receive a schedule through the mail by sending a stamped, self-addressed envelope to: Pirates Schedule, P.O. Box 7000, Pittsburgh, PA 15212, or log onto pirates.com for the complete game and promotional schedule. SCOREBOARD MESSAGES
For a $35.00 donation to Pirates Charities, you can schedule a scoreboard message (birthday greeting, anniversary message, etc.) that will appear in the middle of the fourth inning during Pirates home games on the main message board. For an additional $15 donation, the Pirates will send you a scoreboard memory photo of your message (please allow at least three weeks for delivery). There will be a limit of 25 messages per night and requests will be handled on a first come first served basis. Requests received on the date of the request cannot be honored due to time constraints. For more information about scoreboard messages, please contact the Scoreboard Message Hotline at (412) 325-4992 or e-mail your message to scoreboardmessages@pirates.com. Messages are also available for purchase online at pirates.com/scoreboardmessages. A service fee will be applied to online orders. All message requests are subject to availability and the Pirates have the right to refuse any request. All donations benefit Pirates Charities. SEASON TICKETS
The Pittsburgh Pirates cater to season ticket holders and offer a variety of ticket packages. Season Ticket plans can include all Pirates home games, 40-games, 20-games, or as few as eight (8). All Pirates season ticket holders get special benefits as part of their plan. For more information, call the Pirates Season Ticket Services Department at 1-800-274-2827. SMOKING POLICY
In consideration of the health and comfort of others smoking is not permitted anywhere in PNC Park. SOUTHWEST AIRLINES FLIGHT DECK
The Southwest Airlines Flight Deck is located underneath the main scoreboard at PNC Park. Enjoy a great view of PNC Park while you host your company's outing, class reunion or just "Party on the Deck." For more information, contact Group Sales at (412) 325-4961. SOUVENIRS
A number of souvenir locations are located throughout the ballpark. In addition to 14 portable novelty locations throughout the seating area, there are three retail stores at PNC Park. The 4,500 square foot Pirates Outfitters Team Store is located in left field off of the Left Field Rotunda and is open year round for your shopping needs. Behind Home Plate, Guests will find an auxiliary team store location featuring a limited selection of team store merchandise. The Pirates Cap Company is located just off the Trib Total Media Rotunda. SPRING TRAINING
Pirate City is the Pittsburgh Pirates spring and minor league training facility located at 1701 27th Street East, Bradenton, FL 34208, (941) 747-3031. All major league spring training home games are played at McKechnie Field (1611 9th Street West, Bradenton, FL, 34205 or P.O. Box 1359, Bradenton, FL, 34206). For spring training game and ticket information, please call the Pirates Bradenton ticket office at (941) 748-4610. Fans may purchase individual game tickets for spring training games from mid-January through March using one of the following options: at the McKechnie Field box office in Bradenton, by phone at 1-800-955-5566 (10:00 a.m. to 9:00 p.m., 7 days a week) or online at pirates.com or tickets.com. STROLLERS
PNC Park welcomes Guests that bring and utilize their own strollers however, the use of strollers should not in any way inhibit general Guest movement or block any aisle ways. Strollers are not available to rent. Guests may check strollers at the Guest Relations offices on the Main and Upper Concourses. Strollers may be subject to search by game day security staff. SUITES
Unlike any other premium seating experience, the Suites at PNC Park offer unprecedented service and surroundings. Levy Restaurants provide exclusive food and beverage catering to the Suites. For information, please phone the Pirates Suite Services Department at (412) 325-4787. TAXI SERVICE
A taxi stand is available to assist you home. The stand is located on the west side of Federal Street, adjacent to the "Spring Hill Suites by Marriott" hotel. You can also stop in the Main Guest Relations office, located on the Main Concourse behind section 117. One of our Guest Relations representatives will be happy to call a cab for you. Below is a list of local cab companies to serve you: TELEPHONES
Public pay telephones and TDD are located on each level of PNC Park. Guest Relations Courtesy Telephones are also available throughout the ballpark for assistance and informational purposes. Here is a list of the pay telephone locations inside PNC Park: TELEVISION BROADCASTS
Many Pirates home and away games can be viewed on FSN Pittsburgh. Television schedules are available at all Guest Relations locations at PNC Park. You may also call the Pirates Broadcasting department at (412) 325-4958 for information. TICKET POLICIES
Exchanges: There are no exchanges once an individual game ticket has been purchased. Season Tickets are subject to exchange based on the terms of your Season Ticket Package and membership level. Tickets must be exchanged at least 24 hours in advance of the game date for which they were intended. Please call the Pirates Season Ticket Services Department at 1-800-274-2827 for more information. Lost/stolen game tickets: Please remember that game tickets are valuable and should be secured like cash. If game tickets are lost or stolen, please phone the Pirates Ticket Office at 1-800-BUY-BUCS or (412) 321-BUCS. If your season tickets are stolen, you must file a police report and submit a copy to the Pirates, so that your tickets can be reprinted free-of-charge. Call the Season Ticket Service Department at 1-800-274-2827 for more information and assistance. If you should lose any of your season tickets during the year, the Pirates will reprint them at no charge on two (2) occasions. If tickets are lost a third time during the year, you will need to pay the face value of your season ticket to have it reprinted. If the season ticket is recovered and returned to the Pirates within two weeks of the game date, your money for the reprinting will be refunded. Rain Checks: In the event that 5 innings of one game is not played, except when the Pirates are in the lead at the end of 4.5 innings, one of the following Rain Check policies will apply: Refunds: There are no refunds once a game ticket has been purchased. Resale/scalping: The Pittsburgh Pirates do not condone the reselling of game tickets. Any reselling of tickets must comply with Pennsylvania law and the City of Pittsburgh's ordinance in the reselling zone only located at North Shore and Tony Dorsett. All guests are encouraged to utilize the ticket agents. TICKET PRICES (advanced individual game) The Pirates Ticket Office is located at PNC Park at the corner of West General Robinson and Federal Streets, and is open Monday through Saturday from 8:30 a.m. to 6:00 p.m. The Ticket Office is also open during all Pirates home games. For ticket information, please phone (412) 321-BUCS or 1-800-BUY-BUCS. TOURS OF PNC PARK
The Pittsburgh Pirates invite you to tour PNC Park, "The Best Ballpark in America." Our interactive, one-of-a-kind tour will give Guests a broad view of the 38,000-seat facility with its classic view of the city's picturesque skyline. PNC Park tours are available from April 8, 2008 through September 19, 2008. Tours are offered Monday-Friday, on both gamedays and non-gamedays. Tours will begin promptly at both 10:00 a.m. and Noon on days when the Pirates are scheduled for an evening game. An additional Tour will be given at 2:00 p.m. on dates when there is no home game. There will be no tours on dates when there is a day game scheduled or on holidays. Tours are also offered one Saturday per month. The dates for the 2008 season are as follows: April 26th, May 24th, June 28th, July 26th, August 16th and September 13th. Saturday tour times are 10:00am, 11:00am and noon. All dates and times are subject to change. Group tours are offered for organizations with 25 or more persons and special group rates are available. Schools and organizations with more than 50 persons will be divided so that each tour group has a maximum of 50 guests. Walk-up tours are available. Tickets may be purchased from 9:00 a.m. to 2:00 p.m., Monday through Friday, at the Pirates Ticket Office at the corner of Federal and West General Robinson Streets. Walk-up Guests may join a scheduled group tour. PNC Park Tours give Guests a great value! There is a waiver for one chaperone per 12 students for group tours. PNC Park Tours and ARAMARK will be offering a boxed lunch program for tour groups. For more information, please call (412) 325-4700 or 1-800-BUY-BUCS ext. 4700 to reserve your date now. You may also correspond with our tour staff by e-mail at pncparktours@pirates.com. UMBRELLA POLICY
For the safety and viewing enjoyment of all fans, umbrellas are permitted in the ballpark and can only be opened during rain delays (may not be open during play). WHEELCHAIR SERVICE
Wheelchairs are available for emergency purposes only. Fans in need of a wheelchair should go to any Guest Relations information booth conveniently located at each entrance to PNC Park, or contact any Guest Relations staff member for assistance.