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Ticket Policies

PLEASE NOTE: The information below applies to the 2017 baseball season at PNC Park and is subject to change. Please check back often for the most updated information.


There are no exchanges for individual game or group tickets. Season Tickets are eligible for exchange based on availability and with some restrictions. Tickets must be exchanged at least 48 hours in advance of the game date for which they were intended. Future game exchanges for Season Ticket Members must be done online using the Member's My Ticket Account. Please call the Pirates Season Ticket Services Department at 1-800-274-2827 or visit for more information.


The Pirates use a real time pricing model that more accurately reflects the demand for each game and provides fans with more price options. With advanced metrics linked to the Pirates' ticketing system, the ticket prices are adjusted upward or downward based on the demand for each game. This provides fans with greater price flexibility based on real-time market conditions.

Lost/stolen game tickets:

Please remember that game tickets are valuable and should be secured like cash. If game tickets are lost or stolen, please phone the Pirates Ticket Office at 1-800-BUY-BUCS. If your season tickets are stolen, you must file a police report and submit a copy to the Pirates, so that your tickets can be reprinted free-of-charge. Call the Season Ticket Service Department at 1-800-274-2827 for more information and assistance.

Rain Checks:

If a regulation game is not played on the game date printed on the ticket, please refer to for the rain check exchange policy. Information is also available by calling 1-800-BUY-BUCS or by visiting the PNC Park Ticket Office located on West General Robinson Street. Please retain your ticket stub for the regulation game that was not played as it will need to be presented at the time of exchange.


There are no refunds once tickets have been purchased.


The Pirates do not condone the reselling of game tickets. Any reselling of tickets must comply with Pennsylvania law and the City of Pittsburgh's ordinance in the reselling zone only located at North Shore and Tony Dorsett. No ticket may be resold or offered for resale inside PNC Park. Any resale in violation of law or the Pirates' policies will invalidate the license granted by a ticket, and any person who sells or offers a ticket for resale at any price inside PNC Park will be removed from the premises and may be prosecuted. (Guests are encouraged only to purchase tickets through official channels.)