We are happy to allow our Season Ticket Holders the opportunity to exchange their future game tickets, dollar for dollar for available games. The Pirates are utilizing a variable pricing model this year, with three price levels. Exchanges are available for future and past/unused tickets. When exchanging between the three different pricing tiers and/or different seating category, please note you will be required to pay the difference in price.
|GAME TICKET||GOLD GAMES||BLACK GAMES||WHITE GAMES*|
|Unused (past game)|
*Some restrictions apply. Not available for all games.
Please see the 2014 Eligible Ticket Exchange Dates (future and past game) for complete details.
With our unused ticket exchange program, Season Tickets from past games that were not scanned may be exchanged for most Monday-Thursday home games, which are listed on the 2014 Game Breakdown and Benefit Summary. You may exchange your unused season tickets for tickets in the same price category. For example, if you missed a game, and you have two season tickets in the Outfield Box, you may exchange for two tickets in an Outfield Box section for a Monday-Thursday game. If tickets are not available in your original seating category, your exchange tickets will be placed in the next available lower priced seating category. All exchange requests are subject to availability. Please remember Bleacher Reserved unused tickets will be relocated based on availability to either the Outfield Reserved or Grandstand sections. Both future game tickets and unused tickets can only be exchanged one time. Please mail the unused season tickets back to 115 Federal St. ATTN: STH Unused Exchange Pittsburgh, PA 15212 with a note selecting your new game or use the drop off box in the VIP Room at corner of General Robinson and Federal St.
We offer you the convenience of processing your exchange in one of the following ways:
|Online at pirates.com/sthexchange|
|By Mail (address below)|
|PNC Park Main Box Office (corner of General Robinson and Federal St.)|
|Advance Ticket Windows behind Section 117 inside PNC Park or ticket windows outside the ballpark|
The window to exchange out of a future game is up to 48 hours prior to the start of the game.
As a valued Season Ticket Holder, we are pleased to offer you tickets in addition to those included in your Season Ticket package. You will receive these bonus tickets offered in the Pittsburgh Baseball Club and/or Infield/Outfield Box based on your tier.
|Bonus Game Tickets||PREMIUM
|Pittsburgh Baseball Club||4||2||2|
You may use your bonus tickets for available games as listed on the 2014 Game Breakdown and Benefit Summary. These Bonus tickets will be mailed to you along with instructions on how to redeem them.
This card allows you early access into the ballpark Monday - Saturday. Present your Season Ticket Holder ID card at the time of purchase to receive a 15% discount on merchandise purchases of $75 or more at the Majestic Clubhouse Store on Federal Street. Discount not valid on sale items, authentic or game used items, personalization or publications.
Food & Beverage and Majestic Clubhouse Store credit is based on your tier level as listed below. Your loaded value coupon will be mailed to you in advance of the season along with instructions on how to redeem your value. Please take your voucher to any concession stand or the Majestic Clubhouse Store in PNC Park during any Pirates home game. Please be aware that this voucher should be treated like cash and cannot be replaced if lost or damaged. Vouchers will be mailed with your Season Ticket package.
|Loaded Value Credits||PREMIUM
With My Pirates Tickets, your online ticket manager, you can easily manage your Season and individual game tickets from a secure and convenient location. Update your account, sell your tickets on StubHub, or transfer tickets to friends and family. Contact your Season Ticket Service Representative or Customer Service Representative to access your login information and learn more! My Pirates Tickets »
Sign into your My Pirates Tickets account, select game and tickets that you would like to sell then click "Sell on StubHub". Follow the simple on-screen steps to set your price and choose how you would like to be paid.
In an effort to provide our Season Ticket Holders with the best possible service on game days, we've created our Season Ticket Holder VIP Room. A Season Ticket Services representative can assist Season Ticket Holders with any needs you may have regarding your account.
The VIP Room is located on the Corner of Federal Street and West General Robinson Street. It is open two hours prior to all home games until the conclusion of the 3rd inning for night and Sunday games. For day games Monday-Friday, the VIP Room will close at the conclusion of the 3rd inning and reopen at the end of the game for 30 minutes. Please note that the Season Ticket Holder VIP Room is not accessible from inside the ballpark, so feel free to visit us prior to entering the gates.
All ticket exchanges will take place online, by mail or in person at the main box office.
Season Ticket Holders receive discount pricing on additional individual tickets along with groups and Premium hospitality. More details about these opportunities will be posted as they become available.
We have various events throughout the year for our Season Ticket Holders based on your tier level:
Parking is available on both the North Shore and Downtown Pittsburgh. Learn more »
Customer Service Representatives are available at 1-800-BUY-BUCS, Option 8. Someone will be available to assist you should your representative not be available.
The Pittsburgh Pirates open PNC Park 30 minutes earlier for all Pirates Season Ticket Holders prior to all Monday through Saturday night games. This means Season Ticket Holders have access to the park a full hour prior to gates opening to the general public. To gain access two hours and thirty minutes prior to game time, simply show your Season Ticket Holder card or have your season ticket scanned.
The 2014 PNC Park gate times for Season Ticket Holders only are as follows: