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Frequently Asked Questions

What is the Exchange Policy?

We are happy to allow our Season Ticket Holders the opportunity to exchange their future game tickets, dollar for dollar for available games. The Pirates are utilizing a variable pricing model this year, with three price levels. Exchanges are available for future and past/unused tickets. When exchanging between the three different pricing tiers and/or different seating category, please note you will be required to pay the difference in price.

Future and Unused Game Ticket Exchange Opportunities
GAME TICKET GOLD GAMES BLACK GAMES WHITE GAMES*
Future   Check mark Check mark
Unused (past game)     Check mark

*Some restrictions apply. Not available for all games.

Please see the 2014 Eligible Ticket Exchange Dates (future and past game) for complete details.

Download and print the 2014 Game Breakdown and Benefit Summary now » pdf file

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  • Tickets may not be exchanged for Lexus Club and Club Cambria, unless you are a Lexus Club or Club Cambia Season Ticket Holder.
  • Bleacher Reserved seating is dynamically priced. Exchanges for Bleacher Reserved seats will begin 10 days prior to the game. No exchanges will take place before those ten days.
  • Only tickets from the original Season Ticket subscription can be exchanged. Single game tickets and/or group tickets purchased in addition to your Season Ticket Plan are not eligible for exchange.
  • For your protection, only the Season Ticket Holder on record may make an exchange. All exchanges are based on availability and dates are subject to change.
  • All exchanges are based on availability and dates are subject to change.

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If I missed a game, can I still exchange those tickets?

With our unused ticket exchange program, Season Tickets from past games that were not scanned may be exchanged for most Monday-Thursday home games, which are listed on the 2014 Game Breakdown and Benefit Summary. You may exchange your unused season tickets for tickets in the same price category. For example, if you missed a game, and you have two season tickets in the Outfield Box, you may exchange for two tickets in an Outfield Box section for a Monday-Thursday game. If tickets are not available in your original seating category, your exchange tickets will be placed in the next available lower priced seating category. All exchange requests are subject to availability. Please remember Bleacher Reserved unused tickets will be relocated based on availability to either the Outfield Reserved or Grandstand sections. Both future game tickets and unused tickets can only be exchanged one time. Please mail the unused season tickets back to 115 Federal St. ATTN: STH Unused Exchange Pittsburgh, PA 15212 with a note selecting your new game or use the drop off box in the VIP Room at corner of General Robinson and Federal St.

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How do I make an exchange?

We offer you the convenience of processing your exchange in one of the following ways:

Making a Ticket Exchange
EXCHANGE METHOD/LOCATION FUTURE UNUSED
Online at pirates.com/sthexchange Check mark  
By Mail (address below) Check mark Check mark
PNC Park Main Box Office (corner of General Robinson and Federal St.) Check mark  
Advance Ticket Windows behind Section 117 inside PNC Park or ticket windows outside the ballpark Check mark  
Postal Address for Mail-In Exchanges
Pirates Season Ticket Exchange
115 Federal Street
Pittsburgh, PA 15212

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What's the latest I can possibly exchange my tickets?

The window to exchange out of a future game is up to 48 hours prior to the start of the game.

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What are bonus tickets?

As a valued Season Ticket Holder, we are pleased to offer you tickets in addition to those included in your Season Ticket package. You will receive these bonus tickets offered in the Pittsburgh Baseball Club and/or Infield/Outfield Box based on your tier.

Bonus Game Tickets
Bonus Game Tickets PREMIUM
$12,676+
TIER 1
$4,812-$12,675
TIER 2
$1,740-$4,811
TIER 3
$456-$1,739
Infield/Outfield Box 8 8 4 2
Pittsburgh Baseball Club 4 2 2  

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What games may I use my Bonus tickets for?

You may use your bonus tickets for available games as listed on the 2014 Game Breakdown and Benefit Summary. These Bonus tickets will be mailed to you along with instructions on how to redeem them.

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What is the Season Ticket Holder ID Card?

This card allows you early access into the ballpark Monday - Saturday. Present your Season Ticket Holder ID card at the time of purchase to receive a 15% discount on merchandise purchases of $75 or more at the Majestic Clubhouse Store on Federal Street. Discount not valid on sale items, authentic or game used items, personalization or publications.

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How do I redeem my Food & Beverage / Majestic Clubhouse Store credit?

Food & Beverage and Majestic Clubhouse Store credit is based on your tier level as listed below. Your loaded value coupon will be mailed to you in advance of the season along with instructions on how to redeem your value. Please take your voucher to any concession stand or the Majestic Clubhouse Store in PNC Park during any Pirates home game. Please be aware that this voucher should be treated like cash and cannot be replaced if lost or damaged. Vouchers will be mailed with your Season Ticket package.

Loaded Value Credits
Loaded Value Credits PREMIUM
$12,676+
TIER 1
$4,812-$12,675
TIER 2
$1,740-$4,811
TIER 3
$456-$1,739
Loaded Value $100 $75 $50 $25

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What is My Pirates Tickets?

With My Pirates Tickets, your online ticket manager, you can easily manage your Season and individual game tickets from a secure and convenient location. Update your account, sell your tickets on StubHub, or transfer tickets to friends and family. Contact your Season Ticket Service Representative or Customer Service Representative to access your login information and learn more! My Pirates Tickets »

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How do I use StubHub?

Sign into your My Pirates Tickets account, select game and tickets that you would like to sell then click "Sell on StubHub". Follow the simple on-screen steps to set your price and choose how you would like to be paid.

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What is the Season Ticket Holder VIP Room and when is it open?

In an effort to provide our Season Ticket Holders with the best possible service on game days, we've created our Season Ticket Holder VIP Room. A Season Ticket Services representative can assist Season Ticket Holders with any needs you may have regarding your account.

The VIP Room is located on the Corner of Federal Street and West General Robinson Street. It is open two hours prior to all home games until the conclusion of the 3rd inning for night and Sunday games. For day games Monday-Friday, the VIP Room will close at the conclusion of the 3rd inning and reopen at the end of the game for 30 minutes. Please note that the Season Ticket Holder VIP Room is not accessible from inside the ballpark, so feel free to visit us prior to entering the gates.

All ticket exchanges will take place online, by mail or in person at the main box office.

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What other ticketing opportunities are available to me?

Season Ticket Holders receive discount pricing on additional individual tickets along with groups and Premium hospitality. More details about these opportunities will be posted as they become available.

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What are the special Season Ticket Holder events?

We have various events throughout the year for our Season Ticket Holders based on your tier level:

  • Q&A with Pirates Front Office Management, Coaches and Players
  • Catch on the Field
  • Field Days
  • Batting Practice in the Indoor Cages

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What are my parking options when I arrive for a game?

Parking is available on both the North Shore and Downtown Pittsburgh. Learn more »

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If I can't reach my Service Representative, who should I contact?

Customer Service Representatives are available at 1-800-BUY-BUCS, Option 8. Someone will be available to assist you should your representative not be available.

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What is the gate policy on game days and where do I enter early?

The Pittsburgh Pirates open PNC Park 30 minutes earlier for all Pirates Season Ticket Holders prior to all Monday through Saturday night games. This means Season Ticket Holders have access to the park a full hour prior to gates opening to the general public. To gain access two hours and thirty minutes prior to game time, simply show your Season Ticket Holder card or have your season ticket scanned.

The 2014 PNC Park gate times for Season Ticket Holders only are as follows:

  • For Monday through Friday night games, Season Ticket Holders may enter the ballpark and into the Left Field Bleachers 2 hours and 30 minutes prior to game time.
  • On Saturday night games, Season Ticket Holders are permitted to enter into the Left Field Bleachers and main concourse 2 hours and 30 minutes prior to game time.
  • Early access is granted by entering through the Riverwalk Gate (Clemente/Centerfield gate) and proceeding to the bullpen gates where Season Ticket Holders can then show their Season Ticket Holder card or have their season ticket scanned.
  • Season Ticket Holder early entry is not valid for day games (12:35pm, 1:35pm and 4:05pm).

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