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Group Ticketing Frequently Asked Questions

Below are some answers to commonly asked questions regarding Giants group outings. If you are a new Group customer and don't find the answer to your question or need more information, please call 415.972.2298 or email groupsales@sfgiants.com now to speak with a Giants Sales Executive. All returning Group Leaders may contact their Account Manager or call 415.972.2299 or email groupservice@sfgiants.com now to speak with a Giants Sales Executive.

Q: What are the benefits of bringing a group to the ballpark?
Q: What is the minimum number of tickets required for a group purchase?
Q: What time can I get into the ballpark?
Q: Where is the best place to park my car, RV, or bus?
Q: What methods of transportation are available to the ballpark?
Q: Are there locations where my group can tailgate?
Q: What other pre-game options are available to groups?
Q: What am I allowed to bring into the ballpark?
Q: What age do children require a ticket for admission into the park.
Q: When does my group scoreboard message appear?
Q: When is my final payment due and when will I receive my group tickets?
Q: May I add tickets to my original group order?
Q: My tickets were lost or stolen. What can I do?


Q: What are the benefits of bringing a group to the ballpark?
A: The benefits increase year after year when you are a Giants Group customer! To name a few: No per ticket surcharge; exciting group leader perks; personalized service from your own representative; complimentary Scoreboard Message; priority Group Renewal Status; early window of opportunity for individual tickets and much more!

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Q: What is the minimum number of tickets required for a group purchase?
A: The group minimum is 15 tickets for Club Level groups and 25 tickets everywhere else in the ballpark. There is no maximum number of tickets subject to availability.

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Q: What time can I get into the ballpark?
A: The ballpark parking lots open 3 hours prior to game time, and the ballpark gates open 2 hours prior to game time.

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Q: Where is the best place to park my car, RV, or bus?
A: Automobile Parking is available in Giants lots just South of the ballpark across McCovey Cove. Parking cost is $35 per vehicle. RV, Bus and Limo Parking is available adjacent to Giants Lot A on Terry Francois Blvd. for $60 per RV, Bus or Limo. Directions and Parking »

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Q: What methods of transportation are available to the ballpark?
A: Public transportation options such as Bus, Cal Train, BART, MUNI rail, and Ferries are available to games and most are available for group advanced purchases. Directions and Parking »

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Q: Are there locations where my group can tailgate?
A: Groups may tailgate in Giants Parking lots. Tailgate spaces are available for purchase for games (subject to availability). Tailgates spaces accommodate approximately 100 people each. Contact your Sales Executive or call 415.972.2298 during regular business hours to purchase a tailgate space. More tailgate information »

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Q: What other pre-game options are available to groups?
A: There are a limited number of fun and convenient locations within AT&T Park for pre-game catered events. The Anchor Plaza, Club King, Landers Landing and Triples Alley may be reserved prior to games with full service catering. For pricing and information, contact your Sales Executive or call 415.972.2298 during regular business hours to discuss the pre-game options in the ballpark.
View a map of our pre-game party areas »

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Q: What am I allowed to bring into the ballpark?
A: Plastic bottles and soft-sided juice containers containing non-alcoholic beverages are allowed in the ballpark. However, glass bottles and cans are not permitted in the ballpark. No alcoholic beverage including non-alcoholic beer and wine are allowed into the park regardless of the container. Food, such as a bag lunch, is allowed into the ballpark. Backpacks, small duffle bags and small soft-sided coolers are allowed in the ballpark.

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Q: What age do children require a ticket for admission into the park.
A: Toddlers, 24 months or younger, do not need a ticket to enter AT&T Park. However, they must sit on the lap of an accompanying adult.

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Q: When does my group scoreboard message appear?
A: Group Scoreboard messages appear on the large scoreboard in center field at the bottom of the 3rd inning in most cases, but may appear up until the 5th inning.

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Q: When is my final payment due and when will I receive my group tickets?
A: Final payment is due 30 days before game date. Once payment is received, group tickets are mailed and should arrive within 5-10 business days. Once tickets are printed and mailed, all sales are final, there are no refunds or returns.

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Q: May I add tickets to my original group order?
A: Adding tickets to your order is our pleasure but subject to availability. Because, the majority of Giants games sell out prior to the game date, it is a good idea to reserve more group seats during your original purchase to ensure enough tickets in the same location. However, if tickets are still available, additions are a possibility. Contact your Sales Executive or call 415.972.2298 during regular business hours to purchase additional group tickets.

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Q: My tickets were lost or stolen. What can I do?
A: The Giants are able to reprint your tickets, if the exact location of the lost or stolen tickets is known and the reprint is requested by the Group Leader in advance of the game. Call your Sales Executive or 415.972.2298 regarding reprints. If your tickets have been stolen, please provide a police report. We ask that you please treat your group tickets like cash and keep them in a secure place until your event date.

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